Refund and Returns Policy

At Klaze.com.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand our guidelines.

1. Eligibility for Returns

Products can be returned within 14 days of delivery.

To be eligible for a return, the product must:

  • Be unused, undamaged, and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Not fall under restricted categories (e.g., personal care items, perishable goods, or items marked “non-returnable”).

2. Return Process

Step 1: Contact our Customer Support at [email protected] or send a message on WhatsApp at +92 332 6767361 to initiate a return.
Step 2: Provide your order number, proof of purchase, and reason for the return.
Step 3: Pack the product securely in its original packaging and arrange for return shipping, or follow instructions provided by our support team.
Step 4: Once we receive and inspect the returned item, we will notify you regarding approval or rejection.

3. Refund Policy

  • Refunds are issued only after the returned product passes inspection.

  • Refunds will be processed through the original payment method within 7–10 business days.

  • Customers are responsible for return shipping costs.

  • For Cash on Delivery (COD) orders, refunds will be issued as store credit or bank transfer, based on customer preference.

4. Exchanges

  • Exchanges are only allowed for defective or damaged products.

  • Replacements are subject to availability. If the item is unavailable, a refund will be processed.

5. Special Notes

The following items cannot be returned or refunded:

  • Products purchased on sale can only be refunded within 7 days.

  • Slight variations in product color may occur due to studio lighting or photography; such differences are not eligible for return.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.

  • Provide clear photos of the issue along with your order details.

  • We will arrange a replacement or issue a refund, depending on the situation.

7. Cancellation Policy

  • Orders can be canceled before they are shipped. Contact our support team immediately.

  • Once the order is shipped, cancellation is not possible; however, you may initiate a return after delivery.

8. Contact Us

For questions or assistance regarding returns and refunds, please contact:

Email: [email protected]
Phone: +92 332 6767361

Klaze.com.pk reserves the right to update or modify this policy at any time without prior notice. Your satisfaction is important to us, and we aim to make your shopping experience smooth and reliable.